If your order arrives damaged or defective, we’re here to make it right.

Return Eligibility

Please contact us within 21 days of receiving your order to request a refund or exchange for items that are damaged or defective.

How to Start a Return

To begin the return process, email our customer service team at contact@nfl-stores.com with:

• Your order number

• A brief description of the issue

• (Optional) Photos of the damaged or defective item

We will guide you through the return process and provide a prepaid return shipping label. Please send the item(s) to: 5253 SE 82nd Ave, Portland, OR 97206, United States.

Refunds

• Refunds will be issued to your original payment method

• Please allow up to 10 business days for the refund to appear on your statement, depending on your bank’s processing time

Important Notes

• We will take full responsibility for any errors or defects caused on our end.

• However, if the issue results from customer error when placing the order (e.g., wrong size, incorrect customization), we cannot accept returns.
  Please double-check your order details before completing your purchase.