Frequently Asked Questions

Ordering

1. How do I place an order on NFL-Stores.com?
Placing an order on NFL-Stores.com is simple and secure. Browse our wide selection of custom-printed products, select your desired item, choose size or color (if applicable), and add it to your cart. Proceed to checkout and follow the instructions to complete your purchase.

2. Do I need to create an account to place an order?
No, creating an account is optional. However, it allows you to save shipping and billing information, view order history, and receive updates on exclusive offers.

3. Can I change or cancel my order after it has been placed?
Please contact us as soon as possible at [email protected]. We will do our best to modify or cancel your order, but requests may not be possible once the order has been processed.

4. Is my personal and payment information secure on NFL-Stores.com?
Absolutely. We use SSL encryption and comply with PCI DSS standards to ensure your payment and personal data are protected.

Shipping

1. How much does shipping cost?
We charge a flat shipping fee of $4.95 for orders under $100. Orders $100 and above receive free shipping.

2. How long does shipping take?

  • Processing Time: 5–7 business days

  • Shipping Time to the U.S.: 10–15 business days
    Please note: Delivery may take longer during holidays or peak seasons.

3. Can I track my order?
Yes. Once your order ships, you will receive a tracking number via email to monitor its delivery status.

4. Do you ship internationally?
At this time, we ship primarily to the United States.

Return & Refund

1. What is your return policy?
If you’re not fully satisfied, you may return your item within 21 days of delivery. Items must be unused, in original packaging, and in resellable condition. Custom-made or personalized items are non-refundable unless defective.

2. How do I initiate a return?
Email us at [email protected] with your order details. We will provide return instructions and support throughout the process.

3. How long does it take to process a return?
Returns are typically processed within 10 business days of receiving the item. Your refund will be issued to your original payment method.

4. Can I exchange an item?
Yes. For size or color exchanges, please contact us. We’ll help guide you through the return and reordering process.

Cancellation

1. How do I cancel my order?
To cancel an order, email us at [email protected] as soon as possible. If your order hasn’t entered production, we’ll do our best to cancel it.

Contact Information

For any questions or support, reach out to our team:
Email: [email protected]
Business Hours: Monday to Saturday, 8:00 AM – 5:00 PM (Vietnam Time – GMT +7)
Address: Room 1602 – 16th Floor, Saigon Tower, 29 Le Duan Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam