Refund Policy

Refund Policy for NFL-Stores.com

Effective Date: Feb 10, 2025

At NFL-Stores.com, we are committed to providing high-quality jerseys, hats, tumblers, and personalized merchandise to our customers. Your satisfaction is our priority, and we strive to ensure a smooth shopping experience. If you are not completely satisfied with your purchase, please review our refund policy below.

Returns & Refunds

  • Eligibility: To be eligible for a refund, the item must be unused, in its original condition, and in its original packaging.
  • Time Frame: You have 30 days from the date of delivery to request a return and refund.
  • Non-Returnable Items: Due to the nature of personalized and custom-made items, any products that have been customized (e.g., printed names, logos, images) are not eligible for return or refund unless they arrive defective or damaged.

Refund Process

  1. Contact Us: Email contact@nfl-stores.com with your order number and reason for the return.
  2. Return the Item: Ship the item back to us in its original condition and packaging.
  3. Inspection & Approval: Once we receive and inspect the item, we will notify you via email regarding the approval or rejection of your refund.
  4. Approved Refunds: If your refund is approved, it will be processed, and a credit will be applied to your original payment method within 7 business days.
  5. Rejected Refunds: If your return does not meet our eligibility criteria, we will notify you via email with an explanation.

Shipping Costs

  • Customers are responsible for all return shipping costs, except in cases of defects or damage.
  • Shipping costs are non-refundable unless the return is due to a defect or an error on our part.

Exchanges

If you wish to exchange your item for another, please contact us at contact@nfl-stores.com. Additional shipping costs may apply.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at contact@nfl-stores.com with photos and details of the issue.

  • We will work with you to provide a replacement or refund as appropriate.

Contact Us

If you have any questions or need assistance with your refund, please contact us at:

📍 NFL-Stores.com
📧 Email: contact@nfl-stores.com
📞 Phone: +1 (810) 2434-517
📍 Address: 5253 SE 82nd Ave, Portland, OR 97206, United States

We appreciate your business and thank you for shopping with NFL-Stores.com!